Privacy policy
We collect what we need to run LifeMusic and nothing for advertising. You can delete your account from inside the app at any time.
Who we are
LifeMusic is operated by LIFEMUSICAPP LTD, a company registered in England and Wales (company number 16952883) whose registered office is The Incuba, 1 Brewers Hill Road, Dunstable, Bedfordshire, LU6 1AA. We are the controller of your personal data under UK data protection law.
Questions about your data: admin@lifemusicapp.co.uk.
What we collect
When you create an account
- Your email address, which you must verify, and your password. We never store your password, only a one-way hash of it that cannot be turned back into the password.
- A display name for your profile.
- If you use a referral code, the code, so the person who invited you can be credited.
When you use the app
- Your profiles and settings: each profile's name, whether it is a Kids profile, its explicit-content filter, and playback preferences such as data saver and sleep timer.
- What you keep: your playlists, and the songs, albums, playlists and artists you save or follow.
- What you play: which tracks you play, and when. We also remember where you stopped in an album or playlist and which songs you have already heard in a shuffled one, so playback can resume across your devices.
- The country associated with your account, where we know it, so we can offer only the music we are licensed to stream where you are.
Technical information
- When you sign in we keep a session record containing your IP address and your device and app version (the "user agent"). We use it to keep your account secure and to let you sign out other devices.
- We count requests by IP address to slow down people trying to guess passwords.
What we do not collect
There is no advertising in LifeMusic, and we do not use third-party advertising or analytics services. This website sets no cookies and runs no scripts. The app does not ask for your location, contacts, microphone or photos.
Why we use it, and our legal basis
| What we do | Legal basis |
|---|---|
| Create and run your account, let you sign in, play music, keep your playlists and settings | Contract: it is what you ask us to do when you sign up |
| Send verification and password-reset codes | Contract |
| Secure accounts, limit abuse, prevent fraud, check passwords against known breaches | Legitimate interests in keeping the service and its users safe |
| Work out what is owed to artists, labels and other rights holders for the music played | Legitimate interests in paying the people who make the music, and legal obligations |
| Keep financial and tax records where we are required to | Legal obligation |
Who we share it with
We do not sell your personal data. We use a small number of service providers (processors) who handle data only on our instructions:
| Provider | What for | What they receive |
|---|---|---|
| DigitalOcean | Hosting our servers and database, in London | All the data described above, stored on their infrastructure |
| Resend | Sending the emails we send you | Your email address and the message |
| Have I Been Pwned | Checking a new password has not appeared in a data breach | Only the first five characters of a one-way hash of your password. Never the password, and never your email |
Rights holders. To pay artists and labels we report how often their music is played. Those reports are counts and do not identify you.
We may also disclose information if the law requires it, or to protect our rights or the safety of our users.
Some of our providers may process data outside the UK. Where they do, we rely on safeguards the UK recognises, such as the UK's approved contract terms.
How long we keep it
- Your account and everything you made with it (profiles, playlists, saves, follows, resume positions) is kept until you delete your account.
- Sign-in sessions expire automatically, and verification codes are short-lived and deleted once used or expired.
- When you delete your account, it happens immediately and cannot be undone. We remove your email, password, name, playlists, saves, follows and sessions. Your listening history is kept but anonymised, so that it is no longer linked to you in any way. We need it to calculate what artists are owed.
- Financial records are kept for as long as the law requires.
Your rights
Under UK data protection law you can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct anything that is wrong;
- erase your data (see below);
- restrict or object to how we use it; and
- give you your data in a portable format.
To delete your account: in the app go to Settings, then Delete account. You can also email us and we will do it for you.
To use any other right, email admin@lifemusicapp.co.uk from the address on your account. We will reply within one month. We may need to confirm it is really you before we act.
If you are unhappy with how we handle your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Children and Kids profiles
LifeMusic is for listeners of all ages. If you are under 18, please ask a parent or guardian before creating an account.
An account holder can add up to five more profiles to their account, including Kids profiles for children. A Kids profile is created and controlled by the account holder, hides explicit music, and needs the household PIN to leave. A Kids profile has no sign-in of its own and collects no more than any other profile.
We do not use anyone's data, including children's, for advertising. A parent or guardian can ask us at any time to show, correct or delete a child's data, using the contact details below.
Security
Connections to LifeMusic are encrypted. Passwords are stored only as salted one-way hashes. We check new passwords against known breaches, limit repeated sign-in attempts, and keep our servers and databases with a reputable provider. No system is perfectly secure, so if we ever have a breach that puts you at risk we will tell you and the regulator as the law requires.
Changes to this policy
If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect. The date at the top shows when it was last updated.
Contact
LIFEMUSICAPP LTD, The Incuba, 1 Brewers Hill Road, Dunstable, Bedfordshire, LU6 1AA
admin@lifemusicapp.co.uk