Support
Need a hand with LifeMusic? Start here, or email us.
Email us: admin@lifemusicapp.co.uk
Please write from the email address on your account and tell us what device you are using. We reply during UK business hours.
Common questions
I did not get my verification code
Check your spam or junk folder, then use "Resend code" in the app. Codes expire after a short time, so use the newest one.
I forgot my password
On the sign-in screen choose "Forgot password" and we will email you a code to set a new one.
How do I change my email address or password?
In the app go to Settings, where you can change both. A new email address has to be verified before it takes effect.
How do I delete my account?
In the app go to Settings, then Delete account. It is immediate and cannot be undone. Your playlists, saves and follows are removed, and your listening history is anonymised. If you cannot get into the app, email us and we will do it for you. See the privacy policy for the details.
How do I see or export the data you hold about me?
Email us and we will send you a copy within one month. See "Your rights" in the privacy policy.
A song will not play
Some music is only available in certain countries because of licensing, and tracks can be withdrawn. If a track that should work will not play, email us with the song name and your device.
How do Kids profiles work?
A Kids profile hides explicit music and needs the household PIN to leave. Set it up from Settings, then Household.